Terms & Conditions

Raya Elite Home & Office Cleaning Services LLC is a cleaning company registered in the state of Maryland, providing residential and commercial cleaning services across the Maryland and Washington DC metropolitan area.

• Business Name: Raya Elite Home & Office Cleaning Services LLC
• Operating State: Maryland, USA
• Website: rayaelitehomesandofficescleaningservices.com
• Contact: info@rayaelitehomesandofficescleaningservices.com

2.1 Permitted Use

You may use this website for lawful purposes only — specifically to learn about our services, request quotes, book appointments, and contact our team. Any use of this website that interferes with its normal operation, attempts to extract data at scale, or is intended to harm Raya Elite or other users is strictly prohibited.

2.2 Accuracy of Information

We make every effort to keep the information on this website current and accurate. However, service details, pricing, availability, and other specifics are subject to change. All pricing on this website represents starting points only. Your confirmed quote — provided before any booking is finalized — is the binding price for your service.

2.3 Intellectual Property

All content on this website — including text, images, logos, design elements, and copy — is the property of Raya Elite Home & Office Cleaning Services LLC and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use any content from this site without our prior written permission.

3.1 Booking Confirmation

A booking is not confirmed until you receive a written confirmation from our team via email or SMS. Submitting a booking request initiates the process — confirmation closes it. We will confirm or follow up within the same business day.

3.2 Accurate Information

You agree to provide accurate, complete information when booking a service, including correct details about the size, condition, and access requirements of your space. Significant discrepancies between information provided and actual conditions upon arrival may result in a revised quote or adjusted scope of work. We will always communicate this to you before proceeding.

3.3 Access to the Property

You agree to provide our team with safe and lawful access to the property on the scheduled date and time. If access is not available and we are not notified in advance, a cancellation fee may apply (see Section 4).

3.4 Scope of Service

Our team will perform the cleaning services specified in your confirmed booking. Work outside the agreed scope — additional rooms, areas not included in the original quote, or conditions materially different from what was described — may require a revised quote before proceeding.

3.5 Satisfaction Guarantee

If any aspect of your cleaning does not meet the standard described in your booking, notify us within 24 hours of service completion. We will return to address the issue at no additional charge. This guarantee applies to the specific areas and tasks included in your confirmed service scope.

4.1 Client Cancellations

We understand that plans change. You may cancel or reschedule your appointment at any time with at least 24 hours' notice at no charge. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the scheduled service cost, reflecting the time and resources reserved for your job.

4.2 Same-Day Cancellations

Cancellations on the day of service — after our team has been dispatched or is en route — may be subject to the full service fee. We will communicate any applicable charges before processing them.

4.3 Raya Elite Cancellations

In the rare event that we need to cancel or reschedule due to illness, emergency, or circumstances beyond our control, we will notify you as soon as possible and prioritize rescheduling at your earliest convenience. No cancellation fee applies when Raya Elite initiates the cancellation.

4.4 How to Cancel or Reschedule

Contact us by the phone number or email address listed on our contact page. Please include your name, booking date, and service address.

5.1 Payment Terms

Payment is due before or upon completion of each cleaning service unless a separate billing arrangement has been agreed upon in writing for recurring or commercial accounts.

5.2 Accepted Payment Methods

We accept all major credit and debit cards, and other payment methods as communicated at the time of booking. Specific payment options will be confirmed in your booking documentation.

5.3 Pricing

All prices quoted are based on information provided at the time of booking. Final pricing is confirmed in writing before service begins. Additional charges will only be applied with your explicit prior approval.

5.4 Late Payments

For commercial accounts operating on invoiced billing, payment is due within the terms specified on your invoice. Accounts overdue by more than 14 days may be subject to a late payment fee of 1.5% per month on the outstanding balance.

5.5 Recurring Service Billing

Clients on recurring service plans will be billed according to the schedule and terms agreed upon at the time of enrollment. Changes to recurring plans require 7 days' written notice.

6.1 Our Liability

Raya Elite carries full general liability insurance. In the event that our team causes damage to your property during a cleaning, notify us within 24 hours with a description and, where possible, photographic documentation. We will investigate and work in good faith to resolve the matter promptly — through repair, replacement, or compensation up to the limits of our insurance coverage.

6.2 Pre-Existing Damage

We are not responsible for damage to items that were already broken, fragile, improperly secured, or in deteriorated condition prior to our arrival. Our team is instructed to flag and avoid obviously damaged or at-risk items rather than clean around them without notice.

6.3 Valuables

We ask that you secure or store away any irreplaceable items, jewelry, cash, or valuables before our team arrives. While our staff are fully background-checked and bonded, we recommend this as a standard precaution for any professional service entering your home or office.

6.4 Limitation of Liability

To the extent permitted by Maryland law, Raya Elite's total liability to you for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

6.5 Force Majeure

We are not liable for delays or failure to perform services resulting from circumstances beyond our reasonable control, including severe weather, natural disasters, public health emergencies, or government-mandated restrictions.

7.1 Safe Working Conditions

You agree to provide our team with a safe working environment. This includes adequate ventilation, functioning utilities (water and electricity), and access to the areas being cleaned. If conditions at your property present a risk to our team's health or safety, we reserve the right to pause or cease service and reschedule.

7.2 Hazardous Materials

Our services do not include the removal or cleaning of biohazardous materials, controlled substances, extreme hoarding conditions, sewage, mold remediation, or any materials requiring specialist hazmat handling. If such conditions are discovered upon arrival, we will notify you and may be unable to proceed with the scheduled service.

7.3 Pets

Please ensure that pets are secured or contained during our cleaning visit. Our team works best when pets are in a separate room or area. This protects both your pets and our staff.

Clients who enroll in weekly, biweekly, or monthly recurring cleaning plans agree to the following additional terms:

• A minimum of 7 days' written notice is required to pause, modify, or cancel a recurring plan
• Preferred pricing applied to recurring plans is contingent on maintaining the agreed service frequency
• Raya Elite reserves the right to review and adjust recurring service pricing with 30 days' written notice
• Recurring clients receive priority scheduling, which is forfeited if the plan is paused or cancelled

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Maryland.

We'd prefer to resolve any issue directly. If something goes wrong, contact us first and give us the opportunity to make it right. Most concerns are resolved within 24–48 hours.

If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing formal legal action. Mediation will be conducted in Maryland by a mutually agreed-upon mediator.

We reserve the right to update these Terms and Conditions at any time. Changes take effect upon posting to this page, with the updated "Last Updated" date reflecting the revision. Your continued use of our website or services after any update constitutes acceptance of the revised Terms. For material changes affecting existing service agreements, we will notify active clients by email.

If anything in these Terms is unclear, or you have questions before booking, reach out via the contact options listed on our contact page before you proceed. We're happy to walk through any of this with you directly.